Automatically ask happy customers for Google reviews at the perfect moment — right after the job.
Online reviews are the #1 trust signal for local businesses. A plumber with 200 five-star reviews will out-convert one with 20 every time. The problem is that asking for reviews manually is awkward, easy to forget, and not scalable. An automated review request that fires 2 hours after a job is marked complete can double or triple your monthly review rate.
In GHL or your CRM, mark the job or appointment as 'Completed'. This triggers the review workflow.
Give the customer time to get home or settle in before you ask. Asking too immediately can feel transactional.
Text: 'Hi [Name]! We hope everything went well with your [service]. If we did a great job, we'd love a quick Google review — it means the world to us: [Google Review Link]'
24 hours later, if no review was left (you can track clicks), send a follow-up email with the same link and a brief thank-you note.
If you want to catch dissatisfied customers before they go public: send a 1-question survey first ('How did we do? 1-5 stars'). Only send the Google link to 4-5 star respondents. Route 1-3 stars to your manager.
Use these templates as-is or customize for your business.
Hi [First Name]! Thanks for choosing [Business Name] — we hope everything went smoothly! If we did a great job, would you mind leaving us a quick Google review? It takes 30 seconds and means a lot: [Google Review Link]
How did we do? [First Name]
Hi [First Name], Thank you for trusting us with your [service type]. We hope you're happy with the result! If you have a moment, we'd really appreciate a Google review — it helps other [city] homeowners find a business they can trust: [Google Review Link] Thank you, [Your Name] [Business Name]
Get a new AI workflow every week. Prompts, tool stacks, and ROI math included.
Do not use automated review requests if your service involves sensitive or confidential matters (certain legal, medical, or financial services where clients may not want their engagement to be public). Also, never incentivize reviews — it violates Google's terms of service.
A phased approach to get this workflow running and delivering ROI.
Days 1–30
Set Up the Review Ask
Days 31–60
Increase Volume & Quality
Days 61–90
Build a Review Engine
Same workflow, tuned for your niche with tailored copy, examples, and ROI numbers.
On 30 September 2026 the FCC voted to let a STOP sent to a reminder stop only reminders, while a STOP sent to a promotion still stops all marketing. Here is how that sorts your reminder, review-request and reactivation texts into buckets, and what to keep on file.
Both sell an AI receptionist, reviews and texting to the same office manager. Only one publishes a starting price, neither publishes an overage, and the number that decides your bill is the bulk-text allotment.
One charges a flat fee for unlimited users. One charges per seat and adds a mandatory $1,500 onboarding fee at the tier most teams actually need. The crossover point is lower than you think.
One practical AI workflow per week. No fluff.
Get the full guide with step-by-step setup, workflow templates, and copy-paste assets.