Review Request Automation for Med Spa
Automatically ask happy customers for Google reviews at the perfect moment — right after the job.
Why this matters for Med Spa
Med spa clients choose almost entirely on social proof. Before someone books a $650 filler appointment or a $2,400 laser package, they're reading 50+ Google reviews, scrolling your Instagram, and looking for before-and-afters from real patients. A med spa with 300 reviews at 4.9 will dominate a city's "Botox near me" rankings over a newer spa at 4.8 with 40 reviews. Automated review requests work beautifully in this vertical because clients leave glowing — they love their results and they love the experience. The trick is timing: ask immediately after a neurotoxin appointment (they look great right now) but wait 2 weeks after filler (swelling and bruising settle). Good flows also capture a before/after photo consent alongside the review, feeding your marketing library.
Real examples from Med Spa
A med spa in Houston automated a same-day text after Botox appointments asking "how did we do?" with a Google review link and grew from 68 to 410 reviews in 10 months — enough to rank #1 in the Maps 3-pack for "Botox Houston" and add 40+ new consults/month. A medical aesthetics group in Tampa delays filler review requests to 14 days post-treatment and captures stunning before/after reviews that convert Instagram scrollers into consults. A laser-focused spa in LA uses a private 1–5 pre-filter and catches the occasional "burn/no results" complaint before it goes public, resolving 80% of issues in-house.
Workflow Steps
Trigger: job/appointment completed
In GHL or your CRM, mark the job or appointment as 'Completed'. This triggers the review workflow.
Wait 1-2 hours
Give the customer time to get home or settle in before you ask. Asking too immediately can feel transactional.
Send review request SMS
Text: 'Hi [Name]! We hope everything went well with your [service]. If we did a great job, we'd love a quick Google review — it means the world to us: [Google Review Link]'
Follow-up email (optional)
24 hours later, if no review was left (you can track clicks), send a follow-up email with the same link and a brief thank-you note.
Handle negative feedback
If you want to catch dissatisfied customers before they go public: send a 1-question survey first ('How did we do? 1-5 stars'). Only send the Google link to 4-5 star respondents. Route 1-3 stars to your manager.
Copy-paste templates
Tuned for Med Spa. Use as-is or adapt to your voice.
Hi [First Name]! Hope you're loving how you look after today's Botox with Emma. Quick favor: would you share a Google review? It helps other patients find us (and you'll see results peak in about 10–14 days): [link]
Hey [First Name]! It's been 2 weeks since your lip filler — hope you're obsessed with the results. If you love them, a Google review would mean the world: [link]. Also — if you're open to sharing a before/after for our Instagram, reply YES and we'll send a quick consent form.
Thanks for the honest feedback. If something about today's treatment wasn't right — pain, bruising, results, or service — can Emma call you tomorrow to make it right? Reply with a good time or call us at 555-0100. We want every patient happy before they leave us a public review.
Hi [First Name]! Thanks for choosing [Business Name] — we hope everything went smoothly! If we did a great job, would you mind leaving us a quick Google review? It takes 30 seconds and means a lot: [Google Review Link]
How did we do? [First Name]
Hi [First Name], Thank you for trusting us with your [service type]. We hope you're happy with the result! If you have a moment, we'd really appreciate a Google review — it helps other [city] homeowners find a business they can trust: [Google Review Link] Thank you, [Your Name] [Business Name]
When NOT to use this
Do not use automated review requests if your service involves sensitive or confidential matters (certain legal, medical, or financial services where clients may not want their engagement to be public). Also, never incentivize reviews — it violates Google's terms of service.
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