Gorgias
Customer SupportPaidVisit Site
Ecommerce helpdesk with AI agent — resolves up to 60% of common store questions using order data automatically.
Overview
Gorgias is the helpdesk built for Shopify and ecommerce. It pulls order data directly into tickets so agents never tab between tools, and its AI Agent resolves common "where's my order?" / "I want to return this" / "change my shipping address" tickets autonomously. For Shopify stores with 500+ tickets/month, Gorgias typically replaces Zendesk/Freshdesk with better ecommerce-specific AI.
Pros & Cons
Pros
- Ecommerce-native ticket context
- AI Agent autonomously resolves tickets
- Shopify data in every ticket
- Good automation rules engine
Cons
- Ticket-based pricing can surprise
- AI resolutions billed separately
- Less flexible than Zendesk for non-ecom