DecagonEnterprise
Enterprise AI support agents across voice, chat, and email, defined in natural-language Agent Operating Procedures rather than flow charts.
Customer Support comparison
Decagon vs Gorgias
Pricing, pros, cons, and ideal use cases — side by side.
GorgiasPaid
Ecommerce helpdesk with AI agent — resolves up to 60% of common store questions using order data automatically.
At a glance
| Decagon | Gorgias | |
|---|---|---|
| Pricing | EnterpriseNot published — enterprise contracts negotiated after a demo. Decagon's own pricing post says customers can choose per-conversation or per-resolution billing, so compare its per-resolution option directly against Sierra. As read on the vendor's site in early October 2026. | PaidStarter $10/month for 50 tickets, Basic $60/month for 300, Pro $360/month for 2,000, Advanced $900/month for 5,000, Enterprise custom; annual billing is lower (Basic $50, Pro $300, Advanced $750). AI Agent is billed per automated interaction, $0.90 on annual or $1.00 on monthly billing, and each interaction also counts as a ticket. As read on the vendor's pricing page in early October 2026. |
| Category | Customer Support | Customer Support |
| Ideal for | Enterprise support organizations with high ticket volumeConsumer fintech, travel, and marketplace businessesSupport ops teams that want to own agent behavior without engineeringCompanies running omnichannel support across voice, chat, and email | Shopify StoresEcommerceDTC Brands |
Pros & cons
Decagon
Pros
- Agent Operating Procedures let ops teams author behavior in plain language
- Omnichannel voice, chat, and email from one platform
- Built-in A/B testing, QA simulations, and continuous quality monitoring
- Strong reference logos in consumer fintech and travel
Cons
- No published pricing
- Vendor-reported deflection numbers are unaudited
- Natural-language procedures still need rigorous testing — plain language hides ambiguity
- Enterprise-scale product; wrong fit for SMB support volumes
Gorgias
Pros
- Ecommerce-native ticket context
- AI Agent autonomously resolves tickets
- Shopify data in every ticket
- Good automation rules engine
Cons
- Ticket-based pricing can surprise
- AI resolutions billed separately
- Less flexible than Zendesk for non-ecom
Which should you choose?
Gorgias is the lighter-weight option (Paid), while Decagon sits higher on the pricing ladder (Enterprise). Decagon is built around enterprise support organizations with high ticket volume; Gorgias leans more toward shopify stores. Shortlist the one whose strengths line up with your biggest constraint.
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