GorgiasPaid
Ecommerce helpdesk with AI agent — resolves up to 60% of common store questions using order data automatically.
Customer Support comparison
Gorgias vs Fin (formerly Intercom)
Pricing, pros, cons, and ideal use cases — side by side.
AI-first customer messaging platform for support, onboarding, and engagement.
At a glance
| Gorgias | Fin (formerly Intercom) | |
|---|---|---|
| Pricing | PaidStarter $10/month for 50 tickets, Basic $60/month for 300, Pro $360/month for 2,000, Advanced $900/month for 5,000, Enterprise custom; annual billing is lower (Basic $50, Pro $300, Advanced $750). AI Agent is billed per automated interaction, $0.90 on annual or $1.00 on monthly billing, and each interaction also counts as a ticket. As read on the vendor's pricing page in early October 2026. | PaidEssential $29 per seat/month, Advanced $85, Expert $132, all on annual billing ($39, $99 and $139 monthly). Fin AI Agent is $0.99 per outcome on every plan, and standalone Fin starts from $0.99 per outcome with a minimum monthly commitment. 14-day free trial. As read on the vendor's pricing page in early October 2026. |
| Category | Customer Support | Customer Support |
| Ideal for | Shopify StoresEcommerceDTC Brands | SaaSEcommerceAgenciesTech Companies |
Pros & cons
Gorgias
Pros
- Ecommerce-native ticket context
- AI Agent autonomously resolves tickets
- Shopify data in every ticket
- Good automation rules engine
Cons
- Ticket-based pricing can surprise
- AI resolutions billed separately
- Less flexible than Zendesk for non-ecom
Fin (formerly Intercom)
Pros
- Fin AI agent resolves tickets automatically
- Combined support and marketing
- Excellent product tours and onboarding
- Modern, user-friendly interface
Cons
- Pricing adds up quickly with AI resolutions
- Can be expensive for high-volume support
- Feature depth requires time to master
Which should you choose?
Gorgias is built around shopify stores; Fin (formerly Intercom) leans more toward saas. Shortlist the one whose strengths line up with your biggest constraint.
Still deciding between Gorgias and Fin (formerly Intercom)?
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