Intercom
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AI-first customer messaging platform for support, onboarding, and engagement.
Overview
Intercom has gone all-in on AI with their Fin AI agent that can resolve up to 50% of support conversations automatically. Beyond chat, it handles email, product tours, onboarding flows, and proactive messaging. For SMBs with a digital product or online service, Intercom combines support and marketing in one tool.
Pros & Cons
Pros
- Fin AI agent resolves tickets automatically
- Combined support and marketing
- Excellent product tours and onboarding
- Modern, user-friendly interface
Cons
- Pricing adds up quickly with AI resolutions
- Can be expensive for high-volume support
- Feature depth requires time to master
Workflows that use Intercom
Get a new AI workflow each week — many feature Intercom and other tools in this category.