GorgiasPaid
Ecommerce helpdesk with AI agent — resolves up to 60% of common store questions using order data automatically.
Customer Support comparison
Gorgias vs Zendesk
Pricing, pros, cons, and ideal use cases — side by side.
ZendeskPaid
Enterprise-grade support platform with powerful automation, AI, and omnichannel capabilities.
At a glance
| Gorgias | Zendesk | |
|---|---|---|
| Pricing | PaidStarter $10/month for 50 tickets. Basic $60/month. Pro $360/month. AI Agent priced per resolution. | PaidSuite Team from $55/agent/month. Suite Growth from $89/agent/month. Enterprise plans available. |
| Category | Customer Support | Customer Support |
| Ideal for | Shopify StoresEcommerceDTC Brands | Growing SMBsEcommerceSaaSHealthcare |
Pros & cons
Gorgias
Pros
- Ecommerce-native ticket context
- AI Agent autonomously resolves tickets
- Shopify data in every ticket
- Good automation rules engine
Cons
- Ticket-based pricing can surprise
- AI resolutions billed separately
- Less flexible than Zendesk for non-ecom
Zendesk
Pros
- Industry-leading feature set
- Excellent omnichannel support
- Massive integration ecosystem
- Strong AI and automation tools
Cons
- Expensive for small teams
- Can be over-engineered for simple needs
- Setup complexity grows with features
Which should you choose?
Gorgias is built around shopify stores; Zendesk leans more toward growing smbs. Shortlist the one whose strengths line up with your biggest constraint.