GorgiasPaid
Ecommerce helpdesk with AI agent — resolves up to 60% of common store questions using order data automatically.
Customer Support comparison
Gorgias vs Zendesk
Pricing, pros, cons, and ideal use cases — side by side.
ZendeskPaid
Enterprise-grade support platform with powerful automation, AI, and omnichannel capabilities.
At a glance
| Gorgias | Zendesk | |
|---|---|---|
| Pricing | PaidStarter $10/month for 50 tickets, Basic $60/month for 300, Pro $360/month for 2,000, Advanced $900/month for 5,000, Enterprise custom; annual billing is lower (Basic $50, Pro $300, Advanced $750). AI Agent is billed per automated interaction, $0.90 on annual or $1.00 on monthly billing, and each interaction also counts as a ticket. As read on the vendor's pricing page in early October 2026. | PaidSupport Team $19, Suite Team $55 and Suite Professional $115 per agent/month paid yearly ($25, $69 and $149 monthly); Suite Enterprise with Copilot is via sales. Each plan includes a small allowance of automated resolutions (5 or 10 per agent per month); extra resolutions are $1.50 committed or $2.00 pay-as-you-go. Copilot is a $50 per agent/month add-on. 14-day trial. As read on the vendor's pricing page in early October 2026. |
| Category | Customer Support | Customer Support |
| Ideal for | Shopify StoresEcommerceDTC Brands | Growing SMBsEcommerceSaaSHealthcare |
Pros & cons
Gorgias
Pros
- Ecommerce-native ticket context
- AI Agent autonomously resolves tickets
- Shopify data in every ticket
- Good automation rules engine
Cons
- Ticket-based pricing can surprise
- AI resolutions billed separately
- Less flexible than Zendesk for non-ecom
Zendesk
Pros
- Industry-leading feature set
- Excellent omnichannel support
- Massive integration ecosystem
- Strong AI and automation tools
Cons
- Expensive for small teams
- Can be over-engineered for simple needs
- Setup complexity grows with features
Which should you choose?
Gorgias is built around shopify stores; Zendesk leans more toward growing smbs. Shortlist the one whose strengths line up with your biggest constraint.
Still deciding between Gorgias and Zendesk?
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