Quo (formerly OpenPhone)
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A shared business phone number for small teams, with an AI agent named Sona that answers calls around the clock on every plan.
Overview
Quo is the phone system most small teams should look at first, and it is the rare one whose entire price ladder is published. It gives you shared numbers, a shared inbox for calls and texts, and — since the rebrand from OpenPhone — an AI agent, Sona, that answers calls 24/7 and is included on every tier rather than sold as an upsell. That inclusion is also the catch: every plan ships 1,000 automation credits a month, which is roughly ten answered calls. So Sona is a genuinely useful safety net for a shop that misses a handful of calls a week, and it is not the product to buy if you miss forty. Buy Quo if your problem is "we need a real business number, texting, and a basic after-hours catch." Buy a dedicated voice platform if your problem is "we need every call answered and booked." The AI call summaries, transcripts, and tagging on the upper tiers are the reason most teams move off Starter.
Pros & Cons
Pros
- Full price ladder published — no demo required to evaluate
- AI phone agent included on every tier, not an add-on
- Shared inbox for calls and texts across the team
- Sub-$20 entry point on annual billing
- Connects to Claude and ChatGPT for analysing calls and contacts
Cons
- Included AI credits cover only about 10 calls a month — high call volume needs a different tool
- Full transcripts and summaries require Business or above
- Not a contact center: no advanced routing, queueing, or workforce management
- Recent rebrand means older documentation, integrations, and reviews still say OpenPhone
Workflows that use Quo (formerly OpenPhone)
Get a new AI workflow each week — many feature Quo (formerly OpenPhone) and other tools in this category.