Moveworks
AI / LLMEnterpriseVisit Site
An enterprise AI assistant for employees — search across every business system and execute the request, now part of ServiceNow.
Overview
Moveworks answers the question every large company eventually asks: why does an employee need to know which of forty systems holds the answer? It sits in Slack, Teams, or a portal, searches across enterprise applications, and then does the thing — resets the access, files the ticket, updates the record — rather than returning a link. Agent Studio lets teams build their own agents, Knowledge Studio manages the underlying content, and the Reasoning Engine orchestrates multi-step work. The important 2026 fact is ownership: ServiceNow has acquired Moveworks, and the two are now evaluated as a single vendor, which is good news if you run ServiceNow and a real consideration if you deliberately do not. Reported scale is 6M+ employees across 350+ organisations with an eight-week typical time to value. The prerequisite nobody mentions in the demo is knowledge hygiene — Moveworks is only as good as the documentation it can reach, and most companies discover theirs is worse than they thought.
Pros & Cons
Pros
- Executes requests rather than returning search results
- Deep integration breadth across enterprise applications
- Agent Studio lets internal teams build their own agents
- Proven at very large employee scale
- ServiceNow ownership means a clear long-term platform path
Cons
- No published pricing and an enterprise sales cycle
- ServiceNow acquisition makes it a less neutral choice if you use a different ITSM
- Only as good as your internal documentation — knowledge cleanup is the hidden project
- Payback requires genuine ticket deflection, which requires adoption work
- Overbuilt for organisations under a few thousand employees
Workflows that use Moveworks
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