Microsoft Copilot StudioEnterprise
Build agents in natural language or a visual designer, grounded in Microsoft 365 data and deployed into Teams, SharePoint, and the web.
Enterprise Assistant comparison
Microsoft Copilot Studio vs Moveworks
Pricing, pros, cons, and ideal use cases — side by side.
MoveworksEnterprise
An enterprise AI assistant for employees — search across every business system and execute the request, now part of ServiceNow.
At a glance
| Microsoft Copilot Studio | Moveworks | |
|---|---|---|
| Pricing | EnterpriseThree models: Microsoft 365 Copilot at $30/user/month including a standard agent harness; pre-purchased Copilot Credit Commit Units at up to 20% savings; or pay-as-you-go with no commitment. All metered in Copilot Credits consumed per agent action or response. | EnterpriseNot published — enterprise contracts negotiated after a demo, typically priced per employee. Since the ServiceNow acquisition, ask how it is licensed relative to your existing ServiceNow agreement rather than treating it as a standalone purchase. |
| Category | Enterprise Assistant | Enterprise Assistant |
| Ideal for | Enterprises standardized on Microsoft 365IT organizations that need central agent governanceBusiness units building internal agents without engineeringCompanies deploying agents into Teams as the primary surface | Enterprise IT and HR service desks with high ticket volumeCompanies already standardised on ServiceNowInternal support teams drowning in repetitive access and how-to requestsEmployee experience teams consolidating enterprise search |
Pros & cons
Microsoft Copilot Studio
Pros
- Deep grounding in Microsoft 365 data with 1,400+ connectors
- Governance and analytics through the Power Platform admin center
- Natural-language authoring lowers the barrier for business users
- Multi-agent orchestration for longer processes
- Three pricing models to fit different consumption shapes
Cons
- Credit metering makes cost forecasting genuinely difficult
- Citizen-built agents sprawl quickly without enforced governance
- Value collapses outside the Microsoft ecosystem
- Capability sits behind specialist platforms for customer-facing CX
Moveworks
Pros
- Executes requests rather than returning search results
- Deep integration breadth across enterprise applications
- Agent Studio lets internal teams build their own agents
- Proven at very large employee scale
- ServiceNow ownership means a clear long-term platform path
Cons
- No published pricing and an enterprise sales cycle
- ServiceNow acquisition makes it a less neutral choice if you use a different ITSM
- Only as good as your internal documentation — knowledge cleanup is the hidden project
- Payback requires genuine ticket deflection, which requires adoption work
- Overbuilt for organisations under a few thousand employees
Which should you choose?
Microsoft Copilot Studio is built around enterprises standardized on microsoft 365; Moveworks leans more toward enterprise it and hr service desks with high ticket volume. Shortlist the one whose strengths line up with your biggest constraint.
Still deciding between Microsoft Copilot Studio and Moveworks?
Get one AI workflow a week showing Enterprise Assistant in a real stack — what they cost, and where each one breaks.