GleanEnterprise
An enterprise AI platform that connects to company apps to power permission-aware search, an assistant, and agents over internal knowledge.
AI / LLM comparison
Glean vs Moveworks
Pricing, pros, cons, and ideal use cases — side by side.
MoveworksEnterprise
An enterprise AI assistant for employees — search across every business system and execute the request, now part of ServiceNow.
At a glance
| Glean | Moveworks | |
|---|---|---|
| Pricing | EnterpriseEnterprise pricing, quoted per organization and typically seat-based. | EnterpriseNot published — enterprise contracts negotiated after a demo, typically priced per employee. Since the ServiceNow acquisition, ask how it is licensed relative to your existing ServiceNow agreement rather than treating it as a standalone purchase. |
| Category | AI / LLM | AI / LLM |
| Ideal for | Large enterprises with knowledge spread across many toolsTeams deploying an internal AI assistantOrganizations that need permission-aware AI search | Enterprise IT and HR service desks with high ticket volumeCompanies already standardised on ServiceNowInternal support teams drowning in repetitive access and how-to requestsEmployee experience teams consolidating enterprise search |
Pros & cons
Glean
Pros
- Permission-aware search across the whole app estate
- Mature connector library for enterprise SaaS
- Assistant and agent layer on a trusted knowledge graph
- Strong fit for large, complex organizations
Cons
- Enterprise pricing and a real procurement process
- Value depends on broad connector deployment
- Overkill for small teams or simple stacks
Moveworks
Pros
- Executes requests rather than returning search results
- Deep integration breadth across enterprise applications
- Agent Studio lets internal teams build their own agents
- Proven at very large employee scale
- ServiceNow ownership means a clear long-term platform path
Cons
- No published pricing and an enterprise sales cycle
- ServiceNow acquisition makes it a less neutral choice if you use a different ITSM
- Only as good as your internal documentation — knowledge cleanup is the hidden project
- Payback requires genuine ticket deflection, which requires adoption work
- Overbuilt for organisations under a few thousand employees
Which should you choose?
Glean is built around large enterprises with knowledge spread across many tools; Moveworks leans more toward enterprise it and hr service desks with high ticket volume. Shortlist the one whose strengths line up with your biggest constraint.
Still deciding between Glean and Moveworks?
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