GorgiasPaid
Ecommerce helpdesk with AI agent — resolves up to 60% of common store questions using order data automatically.
Customer Support comparison
Gorgias vs Tidio
Pricing, pros, cons, and ideal use cases — side by side.
TidioFreemium
Website live chat and a help desk for small online stores, with the Lyro AI agent that trains from your site and can be bolted onto a desk you already run.
At a glance
| Gorgias | Tidio | |
|---|---|---|
| Pricing | PaidStarter $10/month for 50 tickets, Basic $60/month for 300, Pro $360/month for 2,000, Advanced $900/month for 5,000, Enterprise custom; annual billing is lower (Basic $50, Pro $300, Advanced $750). AI Agent is billed per automated interaction, $0.90 on annual or $1.00 on monthly billing, and each interaction also counts as a ticket. As read on the vendor's pricing page in early October 2026. | FreemiumFree $0/mo; Starter $24.17/mo with 100 billable conversations; Growth starts at $49.17/mo from 250 billable conversations; Plus starts at $300/mo plus monthly usage; Premium is contact for pricing. Lyro AI Agent add-on starts at $32.50/mo from 50 Lyro conversations; Flows add-on starts at $24.17/mo from 2,000 visitors reached. Figures shown with the annual option (two months free). As read on the vendor's pricing page in early October 2026. |
| Category | Customer Support | Customer Support |
| Ideal for | Shopify StoresEcommerceDTC Brands | Small ecommerce stores on Shopify, WooCommerce, or WixService businesses that want website chat answered after hoursSupport teams keeping Zendesk or Salesforce but adding an AI agent on topSolo operators who need a free chat widget to start |
Pros & cons
Gorgias
Pros
- Ecommerce-native ticket context
- AI Agent autonomously resolves tickets
- Shopify data in every ticket
- Good automation rules engine
Cons
- Ticket-based pricing can surprise
- AI resolutions billed separately
- Less flexible than Zendesk for non-ecom
Tidio
Pros
- Widget live in minutes; Lyro trains from a URL or help articles
- Lyro can be added to an existing Zendesk or Salesforce desk
- Genuine free tier
- G2 4.6/5 on 1,908 reviews (third-party)
- Published pricing on every meter
Cons
- Three separate meters make the real bill hard to predict
- AI customization is limited on lower tiers
- Advanced features gated to higher plans
- Vendor-reported automation rates are unaudited
- Not a full support platform — no phone, thin ticketing at scale
Which should you choose?
Tidio is the lighter-weight option (Freemium), while Gorgias sits higher on the pricing ladder (Paid). Gorgias is built around shopify stores; Tidio leans more toward small ecommerce stores on shopify, woocommerce, or wix. Shortlist the one whose strengths line up with your biggest constraint.
Still deciding between Gorgias and Tidio?
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