GorgiasPaid
Ecommerce helpdesk with AI agent — resolves up to 60% of common store questions using order data automatically.
Customer Support comparison
Gorgias vs Pylon
Pricing, pros, cons, and ideal use cases — side by side.
PylonPaid
Slack-native B2B customer support. Triages shared channels, drafts AI replies, and syncs to Linear, HubSpot, and your CRM.
At a glance
| Gorgias | Pylon | |
|---|---|---|
| Pricing | PaidStarter $10/month for 50 tickets. Basic $60/month. Pro $360/month. AI Agent priced per resolution. | PaidPlans typically start around $59/seat/month. Higher tiers for advanced AI features. |
| Category | Customer Support | Customer Support |
| Ideal for | Shopify StoresEcommerceDTC Brands | B2B SaaSDeveloper-tools companiesVertical SaaSCustomer success teams |
Pros & cons
Gorgias
Pros
- Ecommerce-native ticket context
- AI Agent autonomously resolves tickets
- Shopify data in every ticket
- Good automation rules engine
Cons
- Ticket-based pricing can surprise
- AI resolutions billed separately
- Less flexible than Zendesk for non-ecom
Pylon
Pros
- Slack-native (matches B2B reality)
- Strong AI triage and reply drafting
- CRM and Linear sync
- Good for shared-channel workflows
Cons
- Less useful if customers communicate via email
- Per-seat pricing adds up
- Newer than Intercom or Zendesk
Which should you choose?
Gorgias is built around shopify stores; Pylon leans more toward b2b saas. Shortlist the one whose strengths line up with your biggest constraint.