GorgiasPaid
Ecommerce helpdesk with AI agent — resolves up to 60% of common store questions using order data automatically.
Customer Support comparison
Gorgias vs Pylon
Pricing, pros, cons, and ideal use cases — side by side.
PylonEnterprise
Slack-native B2B customer support. Triages shared channels, drafts AI replies, and syncs to Linear, HubSpot, and your CRM.
At a glance
| Gorgias | Pylon | |
|---|---|---|
| Pricing | PaidStarter $10/month for 50 tickets, Basic $60/month for 300, Pro $360/month for 2,000, Advanced $900/month for 5,000, Enterprise custom; annual billing is lower (Basic $50, Pro $300, Advanced $750). AI Agent is billed per automated interaction, $0.90 on annual or $1.00 on monthly billing, and each interaction also counts as a ticket. As read on the vendor's pricing page in early October 2026. | EnterpriseNot published — the pricing page now redirects to a demo-booking form, so there is no self-serve price to quote. As read on the vendor's site in early October 2026. |
| Category | Customer Support | Customer Support |
| Ideal for | Shopify StoresEcommerceDTC Brands | B2B SaaSDeveloper-tools companiesVertical SaaSCustomer success teams |
Pros & cons
Gorgias
Pros
- Ecommerce-native ticket context
- AI Agent autonomously resolves tickets
- Shopify data in every ticket
- Good automation rules engine
Cons
- Ticket-based pricing can surprise
- AI resolutions billed separately
- Less flexible than Zendesk for non-ecom
Pylon
Pros
- Slack-native (matches B2B reality)
- Strong AI triage and reply drafting
- CRM and Linear sync
- Good for shared-channel workflows
Cons
- Less useful if customers communicate via email
- Per-seat pricing adds up
- Newer than Intercom or Zendesk
Which should you choose?
Gorgias is the lighter-weight option (Paid), while Pylon sits higher on the pricing ladder (Enterprise). Gorgias is built around shopify stores; Pylon leans more toward b2b saas. Shortlist the one whose strengths line up with your biggest constraint.
Still deciding between Gorgias and Pylon?
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