GorgiasPaid
Ecommerce helpdesk with AI agent — resolves up to 60% of common store questions using order data automatically.
Customer Support comparison
Gorgias vs Plain
Pricing, pros, cons, and ideal use cases — side by side.
PlainFreemium
B2B-first AI helpdesk. BYO-model (Claude, GPT-4, whatever), open APIs, native Linear and Slack sync. Built for SaaS support teams.
At a glance
| Gorgias | Plain | |
|---|---|---|
| Pricing | PaidStarter $10/month for 50 tickets. Basic $60/month. Pro $360/month. AI Agent priced per resolution. | FreemiumFree tier available. Paid plans start around $39/seat/month. |
| Category | Customer Support | Customer Support |
| Ideal for | Shopify StoresEcommerceDTC Brands | B2B SaaS companiesDeveloper-tools companiesTechnical SMBsAgencies supporting product clients |
Pros & cons
Gorgias
Pros
- Ecommerce-native ticket context
- AI Agent autonomously resolves tickets
- Shopify data in every ticket
- Good automation rules engine
Cons
- Ticket-based pricing can surprise
- AI resolutions billed separately
- Less flexible than Zendesk for non-ecom
Plain
Pros
- BYO-model AI layer
- Best-in-class Linear and Slack integration
- First-class API
- Built for B2B patterns
Cons
- Not for consumer-scale ticket volume
- Smaller ecosystem than Zendesk
- Requires technical setup for full value
Which should you choose?
Plain is the lighter-weight option (Freemium), while Gorgias sits higher on the pricing ladder (Paid). Gorgias is built around shopify stores; Plain leans more toward b2b saas companies. Shortlist the one whose strengths line up with your biggest constraint.