FieldPulseEnterprise
Field service management for growing trades businesses, with Operator AI — a 24/7 AI phone dispatcher that answers, qualifies, and books the job into the calendar.
Field Service comparison
FieldPulse vs Workiz
Pricing, pros, cons, and ideal use cases — side by side.
WorkizEnterprise
Field service management for small trades with an AI suite — Genius Answering, Genius Scheduling, and Genius Marketing — sold as add-ons.
At a glance
| FieldPulse | Workiz | |
|---|---|---|
| Pricing | EnterpriseNot published — the vendor's pricing page says FieldPulse is seat-based, with a set number of seats bought upfront for the contract term and priced by what each seat needs access to, and asks you to get a custom quote. Operator AI, Engage (phone), Chat AI, Pricebook, Payments, Financing, Fleet Tracking, and Custom Forms are listed as premium add-ons with no prices. As read in early October 2026. | EnterpriseNot published on Workiz's own site — Standard, Pro, and Ultimate plans all say "request pricing", and Genius Phone, Genius Answering, and Genius Marketing are add-ons quoted separately. Third-party reviews in 2026 report base plans in the $225-$325/month range for up to five users, with the phone module around $100/month and Genius Answering around $200/month; treat those as unverified until you have a written quote. |
| Category | Field Service | Field Service |
| Ideal for | HVAC, plumbing, and electrical shops that have outgrown a starter FSMTrades businesses missing calls while the office manager is dispatchingCompanies outgrowing Jobber but not ready for a ServiceTitan implementationMulti-crew operators who want quotes, dispatch, and the phone in one system | Locksmiths, appliance repair, garage door, and junk removal businessesSmall HVAC, plumbing, and electrical shops under about ten techniciansTrades that want an AI receptionist inside their FSM rather than beside itFranchise and multi-location small operators |
Pros & cons
FieldPulse
Pros
- Operator AI answers, qualifies, books jobs into FieldPulse, and alerts technicians by SMS or email
- Sits between Jobber and ServiceTitan on capability and, per reviewers, on price
- G2 4.7/5 and Capterra 4.6/5 (third-party)
- Cheaper than ServiceTitan-class platforms, per reviewers
- $50M Series C in August 2025 (press-reported)
Cons
- No published pricing for the platform or any add-on
- Reviewers report Operator AI being less accurate than advertised
- Permissions too restrictive, per reviewers
- Limited reporting customization and occasional glitches
- Seats are bought upfront on a contract term
Workiz
Pros
- AI receptionist lives inside the same system as your dispatch board
- Lighter implementation than ServiceTitan
- Add AI modules incrementally rather than all at once
- Strong fit for the smaller trades ServiceTitan ignores
- Covers 50+ trade verticals
Cons
- No published pricing anywhere on the vendor's site
- Sticker price excludes the phone and AI modules that make it interesting
- Per-user cost above five users adds up fast
- Thinner reporting and job costing than ServiceTitan
- AI answering quality depends entirely on how the intake script is configured
Which should you choose?
FieldPulse is built around hvac, plumbing, and electrical shops that have outgrown a starter fsm; Workiz leans more toward locksmiths, appliance repair, garage door, and junk removal businesses. Shortlist the one whose strengths line up with your biggest constraint.
Still deciding between FieldPulse and Workiz?
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