FieldPulseEnterprise
Field service management for growing trades businesses, with Operator AI — a 24/7 AI phone dispatcher that answers, qualifies, and books the job into the calendar.
Field Service comparison
FieldPulse vs ServiceTitan
Pricing, pros, cons, and ideal use cases — side by side.
ServiceTitanEnterprise
The operating system for larger residential and commercial trades, now with AI analytics, an AI virtual agent, and AI-assisted dispatch.
At a glance
| FieldPulse | ServiceTitan | |
|---|---|---|
| Pricing | EnterpriseNot published — the vendor's pricing page says FieldPulse is seat-based, with a set number of seats bought upfront for the contract term and priced by what each seat needs access to, and asks you to get a custom quote. Operator AI, Engage (phone), Chat AI, Pricebook, Payments, Financing, Fleet Tracking, and Custom Forms are listed as premium add-ons with no prices. As read in early October 2026. | EnterpriseNot published — demo and custom quote, generally annual and priced by technician count and module selection. Expect a real implementation fee on top of subscription. Ask which AI features (Titan Intelligence, AI Virtual Agent, Dispatch Pro) are included versus sold as add-ons. |
| Category | Field Service | Field Service |
| Ideal for | HVAC, plumbing, and electrical shops that have outgrown a starter FSMTrades businesses missing calls while the office manager is dispatchingCompanies outgrowing Jobber but not ready for a ServiceTitan implementationMulti-crew operators who want quotes, dispatch, and the phone in one system | Residential trades past roughly ten techniciansCommercial mechanical, refrigeration, and fire and life safety contractorsCompanies running service agreements and job costingMulti-location and private-equity-backed trades rollupsShops that have outgrown Housecall Pro or Jobber |
Pros & cons
FieldPulse
Pros
- Operator AI answers, qualifies, books jobs into FieldPulse, and alerts technicians by SMS or email
- Sits between Jobber and ServiceTitan on capability and, per reviewers, on price
- G2 4.7/5 and Capterra 4.6/5 (third-party)
- Cheaper than ServiceTitan-class platforms, per reviewers
- $50M Series C in August 2025 (press-reported)
Cons
- No published pricing for the platform or any add-on
- Reviewers report Operator AI being less accurate than advertised
- Permissions too restrictive, per reviewers
- Limited reporting customization and occasional glitches
- Seats are bought upfront on a contract term
ServiceTitan
Pros
- Genuinely covers the whole trade business, not one slice of it
- AI runs on your own dispatch, pricing, and job history
- Dispatch Pro optimisation is a measurable margin lever at scale
- Deep marketing attribution back to booked revenue
- The default platform in the upper half of the trades market
Cons
- No published pricing and an annual contract
- Implementation is a multi-week project, not a signup
- Substantially overbuilt below about ten technicians
- AI features are layered on a platform commitment, not buyable standalone
- Switching cost once your job history lives inside it is severe
Which should you choose?
FieldPulse is built around hvac, plumbing, and electrical shops that have outgrown a starter fsm; ServiceTitan leans more toward residential trades past roughly ten technicians. Shortlist the one whose strengths line up with your biggest constraint.
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