Document360Enterprise
AI knowledge base with semantic search and writing assistant — for both internal SOPs and customer-facing help.
Customer Support comparison
Document360 vs Gorgias
Pricing, pros, cons, and ideal use cases — side by side.
GorgiasPaid
Ecommerce helpdesk with AI agent — resolves up to 60% of common store questions using order data automatically.
At a glance
| Document360 | Gorgias | |
|---|---|---|
| Pricing | EnterpriseNot published — each plan is quoted around workspaces, languages, team accounts and AI usage, with a 14-day free trial and no free tier. As read on the vendor's pricing page in early October 2026. | PaidStarter $10/month for 50 tickets, Basic $60/month for 300, Pro $360/month for 2,000, Advanced $900/month for 5,000, Enterprise custom; annual billing is lower (Basic $50, Pro $300, Advanced $750). AI Agent is billed per automated interaction, $0.90 on annual or $1.00 on monthly billing, and each interaction also counts as a ticket. As read on the vendor's pricing page in early October 2026. |
| Category | Customer Support | Customer Support |
| Ideal for | Any SMBEcommerceAgenciesProfessional Services | Shopify StoresEcommerceDTC Brands |
Pros & cons
Document360
Pros
- AI writing assistant
- Semantic search
- Internal + external KB
- Version management
Cons
- Paid plans are expensive
- Setup takes time
- Free tier is limited
Gorgias
Pros
- Ecommerce-native ticket context
- AI Agent autonomously resolves tickets
- Shopify data in every ticket
- Good automation rules engine
Cons
- Ticket-based pricing can surprise
- AI resolutions billed separately
- Less flexible than Zendesk for non-ecom
Which should you choose?
Gorgias is the lighter-weight option (Paid), while Document360 sits higher on the pricing ladder (Enterprise). Document360 is built around any smb; Gorgias leans more toward shopify stores. Shortlist the one whose strengths line up with your biggest constraint.
Still deciding between Document360 and Gorgias?
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