DialpadPaid
An AI-native business phone and contact center where transcription, coaching, and autonomous voice agents run on the same call the humans are on.
Communication comparison
Dialpad vs Quo (formerly OpenPhone)
Pricing, pros, cons, and ideal use cases — side by side.
A shared business phone number for small teams, with an AI agent named Sona that answers calls around the clock on every plan.
At a glance
| Dialpad | Quo (formerly OpenPhone) | |
|---|---|---|
| Pricing | PaidStandard starts at $15/user/month on annual billing (roughly $27 month-to-month); Pro is reported at around $25/user/month annual, and Enterprise is quoted. Dialpad's own site publishes the $15 entry point but not the full ladder. Dialpad AI Agents are billed separately on conversation-based AI Agent credits rather than per seat — model that line item before you sign. 14-day free trial. | PaidStarter $19/user/month monthly, $15 annual. Business $33/month, $23 annual. Scale $47/month, $35 annual. The Sona AI agent is included on all plans with 1,000 automation credits per month (roughly 10 calls); AI call summaries and transcripts cover Sona-handled calls on Starter and all calls on Business and Scale. AI call tagging is Scale-only. |
| Category | Communication | Communication |
| Ideal for | Businesses replacing an aging VoIP or PBX systemSales teams that want live call coaching, not just recordingsSupport teams consolidating phone, chat, and AI into one contact centerMulti-site SMBs that need one number plan across locations | Solo operators and teams under about 20 peopleBusinesses that run on texting as much as callingAgencies and consultancies needing a shared client-facing numberAnyone who wants published pricing instead of a demo call |
Pros & cons
Dialpad
Pros
- AI is native to the phone system, not bolted on
- Real-time transcription, coaching, and sentiment on every call
- One vendor across business phone, contact center, and sales
- AI Agent credits mean you pay for conversations handled, not seats provisioned
- Published entry price, unusual in the contact-center category
Cons
- Only the entry price is published — Pro and Enterprise require sales
- AI Agent credits are a separate, harder-to-forecast line item
- Replacing your phone system is a much bigger switching cost than adding a voice agent
- Overkill if you only need after-hours answering
Quo (formerly OpenPhone)
Pros
- Full price ladder published — no demo required to evaluate
- AI phone agent included on every tier, not an add-on
- Shared inbox for calls and texts across the team
- Sub-$20 entry point on annual billing
- Connects to Claude and ChatGPT for analysing calls and contacts
Cons
- Included AI credits cover only about 10 calls a month — high call volume needs a different tool
- Full transcripts and summaries require Business or above
- Not a contact center: no advanced routing, queueing, or workforce management
- Recent rebrand means older documentation, integrations, and reviews still say OpenPhone
Which should you choose?
Dialpad is built around businesses replacing an aging voip or pbx system; Quo (formerly OpenPhone) leans more toward solo operators and teams under about 20 people. Shortlist the one whose strengths line up with your biggest constraint.
Still deciding between Dialpad and Quo (formerly OpenPhone)?
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