CrestaEnterprise
Contact center AI that runs human and AI agents on one platform — autonomous agents, real-time assist, QA, and conversation intelligence.
Customer Support comparison
Cresta vs Gorgias
Pricing, pros, cons, and ideal use cases — side by side.
GorgiasPaid
Ecommerce helpdesk with AI agent — resolves up to 60% of common store questions using order data automatically.
At a glance
| Cresta | Gorgias | |
|---|---|---|
| Pricing | EnterpriseNot published — enterprise contracts quoted after a demo, typically scoped by agent seats and conversation volume. Ask how autonomous AI Agent conversations are priced relative to human seats, since that ratio decides the economics as deflection rises. | PaidStarter $10/month for 50 tickets. Basic $60/month. Pro $360/month. AI Agent priced per resolution. |
| Category | Customer Support | Customer Support |
| Ideal for | Enterprise contact centers with hundreds of human agentsCX organisations running quality management at scaleTravel, financial services, telecom, and insurance support operationsTeams that want AI deflection and human coaching from one system | Shopify StoresEcommerceDTC Brands |
Pros & cons
Cresta
Pros
- One platform for autonomous agents and human agent assist
- Real-time guidance during live calls, not just post-call review
- Automated QA across every conversation instead of a sample
- Strong Fortune 500 reference base
- Handoff between AI and human is designed in, not bolted on
Cons
- No published pricing and a long enterprise sales cycle
- Overbuilt for contact centers below roughly 100 agents
- Real-time assist needs change management or agents ignore it
- Deflection savings and seat costs can work against each other — model the ratio
- Deep integration with your CCaaS platform is a prerequisite, not a detail
Gorgias
Pros
- Ecommerce-native ticket context
- AI Agent autonomously resolves tickets
- Shopify data in every ticket
- Good automation rules engine
Cons
- Ticket-based pricing can surprise
- AI resolutions billed separately
- Less flexible than Zendesk for non-ecom
Which should you choose?
Gorgias is the lighter-weight option (Paid), while Cresta sits higher on the pricing ladder (Enterprise). Cresta is built around enterprise contact centers with hundreds of human agents; Gorgias leans more toward shopify stores. Shortlist the one whose strengths line up with your biggest constraint.
Still deciding between Cresta and Gorgias?
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