AvocaEnterprise
An AI front office built specifically for the trades — answers every inbound call, books the job, and scores your CSRs on the same recording.
Communication comparison
Avoca vs Rosie
Pricing, pros, cons, and ideal use cases — side by side.
RosiePaid
AI receptionist tuned for trust-based service businesses. Ingests your website + Google Business Profile and forwards from your existing line.
At a glance
| Avoca | Rosie | |
|---|---|---|
| Pricing | EnterpriseNot published — demo and custom quote. Expect mid-hundreds to low-thousands per month depending on call volume and seat count. Ask specifically whether CSR coaching seats are priced separately from the AI agent. | PaidProfessional $49/month for 250 minutes, Scale $149/month for 1,000 minutes, Growth $299/month for 2,000 minutes; annual billing is two months free. Website chat is included on every plan; website texting is a $50/month add-on. As read on the vendor's pricing page in early October 2026. |
| Category | Communication | Communication |
| Ideal for | HVAC, plumbing, and electrical contractorsPest control and roofing companiesGarage door and home remodeling businessesAny home services shop already on ServiceTitan or Housecall Pro | Law firmsMed spasHome services contractorsReal estate teamsDental practices |
Pros & cons
Avoca
Pros
- Purpose-built for the trades, not a generic voice agent
- Native ServiceTitan, Housecall Pro, and FieldRoutes integrations
- Doubles as a CSR quality-assurance and coaching system
- SOC 2 Type 2 certified
- 24/7 inbound coverage plus outbound reactivation campaigns
Cons
- No public pricing — every deal is a sales conversation
- Only worth it if your CRM is on the supported list
- Vertical focus means it is the wrong tool outside home services and adjacent trades
- Coaching value depends on you actually running the review cadence
Rosie
Pros
- Tuned for trust-based niches
- Easy forwarding setup
- Plan-based pricing predictable
- Strong human handoff
Cons
- Less flexible than Vapi/Retell for custom flows
- Newer brand than Smith.ai
- Per-plan minute caps
Which should you choose?
Rosie is the lighter-weight option (Paid), while Avoca sits higher on the pricing ladder (Enterprise). Avoca is built around hvac, plumbing, and electrical contractors; Rosie leans more toward law firms. Shortlist the one whose strengths line up with your biggest constraint.
Still deciding between Avoca and Rosie?
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