Nextiva
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A business phone platform whose XBert AI receptionist answers calls, texts, and web chat, books appointments, and hands off to a human — priced per 100 interactions, not per minute.
Overview
Nextiva is a phone system first and an AI receptionist second, and the pricing is the reason to read the entry. XBert, the receptionist, is $99 a month per 100 interactions across calls, texts, and web chat, then $0.99 each — and a conversation only counts once a call runs past 30 seconds or a chat gets three AI replies. That session pricing is the opposite of the per-minute model most voice agents use: a long, messy intake call costs the same as a short one, which suits a practice whose calls run long. The cost works against you at low volume, since 50 conversations still cost $99 and there are no volume breaks. Reviewers in September 2026 liked the response speed and the single agent across voice, SMS, and chat, and marked it down for unclear session edge cases, contradictory product pages, and weak email capture by voice. Buy Nextiva if you are replacing the phone system anyway and want the receptionist native to it, the way Dialpad bundles its AI. Buy Rosie or Goodcall if your phones are fine and the only problem is after-hours answering.
Pros & Cons
Pros
- Published list price for the AI receptionist, rare in this category
- Voice, SMS, and web chat handled by one agent
- Session pricing favors long intake calls over per-minute rivals
- SOC 2 certified and HIPAA compliant per the vendor, with a 30-day money-back guarantee
- Phone system and receptionist from one vendor, so there is no integration to maintain
Cons
- 50 conversations still cost $99 — no volume discounts at the low end
- Reviewers report unclear session edge cases and contradictory product pages
- Weak at capturing email addresses by voice
- Replacing your phone system is a far bigger switching cost than adding a standalone agent
- Overkill if you only need after-hours answering
Workflows that use Nextiva
Get a new AI workflow each week — many feature Nextiva and other tools in this category.