Freshdesk
Customer SupportFreemiumVisit Site
Affordable helpdesk software with built-in AI for ticket routing and response suggestions.
Overview
Freshdesk by Freshworks is a customer support platform that scales from small teams to enterprise. It includes ticket management, a knowledge base, SLA tracking, and AI-powered features like auto-triage and suggested responses. For SMBs, the free tier is genuinely usable, and the AI capabilities help small teams punch above their weight.
Pros & Cons
Pros
- Generous free tier
- Built-in AI ticket routing
- Clean and intuitive interface
- Strong knowledge base builder
Cons
- Advanced automations require higher tiers
- Reporting could be deeper on lower plans