Document360Freemium
AI knowledge base with semantic search and writing assistant — for both internal SOPs and customer-facing help.
Scheduling comparison
Document360 vs Zenoti
Pricing, pros, cons, and ideal use cases — side by side.
ZenotiEnterprise
Salon, spa, and med spa management with an unusually deep bench of AI agents — receptionist, lead manager, scribe, retention, and inventory.
At a glance
| Document360 | Zenoti | |
|---|---|---|
| Pricing | FreemiumFree tier available. Paid from $149/project/month. | EnterpriseNot published — demo and custom quote, typically priced per location and per employee with AI modules quoted on top. Ask which AI agents are included in the base platform versus billed separately, and what the implementation and data-migration fee is. |
| Category | Scheduling | Scheduling |
| Ideal for | Any SMBEcommerceAgenciesProfessional Services | Med spas running injectables, laser, and weight-loss programsMulti-location salon and spa groupsFranchise wellness and fitness brandsPractices that need HIPAA-ready clinical documentation alongside booking |
Pros & cons
Document360
Pros
- AI writing assistant
- Semantic search
- Internal + external KB
- Version management
Cons
- Paid plans are expensive
- Setup takes time
- Free tier is limited
Zenoti
Pros
- Deepest set of purpose-built AI agents in salon and spa software
- AI Scribe produces HIPAA-ready SOAP notes for medical aesthetics
- AI acts on the booking, payment, and client data Zenoti already holds
- Built for multi-location and franchise operations
- Consolidates booking, POS, marketing, and AI into one vendor
Cons
- No published pricing and a multi-location sales motion
- Overbuilt and overpriced for a single small studio
- Implementation and data migration are a real project
- AI agent quality varies by module — evaluate the two you actually need
- Platform lock-in once client history and notes live inside it
Which should you choose?
Document360 is the lighter-weight option (Freemium), while Zenoti sits higher on the pricing ladder (Enterprise). Document360 is built around any smb; Zenoti leans more toward med spas running injectables, laser, and weight-loss programs. Shortlist the one whose strengths line up with your biggest constraint.
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