Support Inbox Triage for Recruiters

Classify every inbound email into one of these buckets:

1. CANDIDATE_STATUS_CHECK — candidate asking 'any update on [role]?'
   → Auto-reply with current ATS status (submitted / in review / interviewing / rejected with feedback / offer out)

2. HIRING_MANAGER_UPDATE — client asking about search progress
   → Draft weekly-style update from last 7 days of activity; flag for recruiter review

3. SCHEDULING — 'can we pick a time'
   → Route to Calendly/Chili Piper link reply

4. NEW_APPLICATION — resume attached, not on active req
   → Route to sourcing parse flow

5. INVOICE_BILLING — finance question
   → Route to ops@ / billing@

6. NEGOTIATION — offer terms, counter, pullback risk
   → Keep in recruiter inbox, flag URGENT

7. NEW_CLIENT_ASK — hiring manager describing a new role
   → Route to AE/partner; auto-parse into draft req

8. NOISE — newsletter, spam, sales pitch
   → Archive

Output: bucket + confidence. If confidence <80%, leave in inbox.

STATUS = SUBMITTED (not yet reviewed by client):
'Hi [Name], you're submitted — client is reviewing. Typical turnaround is 3–5 business days. I'll reach out the moment I hear anything.'

STATUS = IN CLIENT REVIEW (3+ days):
'Hey [Name], still waiting on the hiring team — I'll nudge them today. I'll circle back by [day] either way.'

STATUS = INTERVIEWING (between rounds):
'Hi [Name], waiting on feedback from round [X]. Client said they'd have something by [date]. Staying on top of it.'

STATUS = REJECTED (with feedback):
'Hi [Name], client passed — main feedback was [specific feedback, not generic]. Not a reflection on you; [role-specific reason]. I have two other searches that might fit — want me to send them?'

STATUS = OFFER OUT:
'Hi [Name], as you know, offer is out. Standing by to help you think through it — call anytime.'

Subject: [Client] [Role] Search — Week of [Date]

Hi [Hiring Manager],

Quick update on the [Role] search:

THIS WEEK:
- Submits: [X new submits this week, names + 1-line positioning]
- Interviews: [candidates + stage]
- Offers: [if any]

PIPELINE:
- Active sourcing: [# candidates in screen]
- Potential submits next week: [#]

ASKS:
- [Feedback needed on: candidate X]
- [Open question: e.g., 'can we flex on years of experience if X/Y/Z?']

Next update [day]. Call me anytime.

[Recruiter]

Classify the following customer email. Return JSON only.

Categories: complaint, question, scheduling, invoice, other
Urgency: 1 (low), 2 (medium), 3 (high - needs immediate attention)

High urgency indicators: legal threats, service failures, payment disputes, safety concerns.

Email subject: [SUBJECT]
Email body: [BODY]

Return: {"category": "...", "urgency": 1, "summary": "one sentence summary", "suggested_reply": "optional draft reply if this is a simple FAQ"}

Urgent email from [Sender] — [Subject]

Summary: [AI Summary]
Category: [Category]

Link: [Gmail/Zendesk link]